Customers can start placing orders after registering as members, which also allows access to more product information.

Alternatively, you may place an order as a guest, which is a simple and quick process.

After registering as a member, you will receive a welcome email (containing a promo code).

Please note that the email may end up in your "Junk Mail" folder.

We accept Visa, MasterCard, and American Express. All product prices are in Hong Kong Dollars.

After your order is successfully placed, the system will immediately send an "Order Confirmation Email".

You may also log in to your account and check your order number, status, and date under "My Purchase History".

Please also check your spam folder.

Please ensure that your email address is correct and check your spam folder.

If you still have not received it, please contact us via WhatsApp or email at info@tadama.com.

We will follow up for you as soon as possible.

Free local shipping in Hong Kong on net orders of HK$650 or more

Service options include store pick-up / SF Express locker / SF Station / SF door-to-door delivery

Orders will be dispatched within approximately 3 working days after confirmation

Overseas shipping fees are calculated based on parcel weight and will be displayed at checkout

Orders will be dispatched within approximately 3 working days after confirmation via Hongkong Post Air Mail / Speedpost

*Actual delivery time depends on logistics conditions. No prior notice will be given in case of delays due to special circumstances

Returns and Exchanges

1. Under normal circumstances, goods sold are non-refundable and non-exchangeable. We kindly ask customers to consider carefully before making a purchase.

2. Once an order is confirmed, we will immediately begin the processing procedure; therefore, cancellations or changes cannot be made.

3. Exchange and return services are only applicable to issues related to product quality.

4. Items requested for return or exchange must be unused, kept in brand-new condition, complete, clean, and in their original, unopened packaging.

5. If any issues are found after receiving the goods, please contact us within 48 hours of receipt. We will be unable to arrange a refund or replacement after 48 hours.

Note: This is calculated from the time of delivery as shown by the logistics tracking.

6. When applying for a return or exchange, please ensure the product meets the above standards and contact us within 14 days of the purchase date with the original or electronic receipt.

7. If tea leaves have passed their expiration date, we will be unable to arrange a refund or shipment.

8. Returns and exchanges for orders picked up at a physical store must be processed in-store. If a customer chooses to use a courier service, they will be responsible for the shipping costs incurred in returning the product to the store.

Last Updated: [2026/6/2]

1. Overview

[TADAMA] (hereinafter "we" or "the Company") highly respects your personal privacy and is committed to fully complying with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (the "Ordinance"). This policy statement aims to explain to you our policies and practices regarding the handling and protection of personal data.

2. Categories of Personal Data Collected

When you use our website, applications, or services, we may collect your personal data. This data may include, but is not limited to:

• Personal Identification Information: Name, gender, date of birth.
• Contact Information: Phone number, email address, mailing address.
• Account and Transaction Data: Login name, payment records, and order details.
• Technical Data: IP address, browser type, geographical location, and browsing history (please refer to the "Cookies Policy" below).

3. Purpose of Collection and Use of Personal Data

We collect your personal data primarily for the following purposes:

• Providing, operating, and improving our services or products.
• Processing your inquiries, applications, orders, and transactions.
• Sending relevant administrative notices and marketing information (if you have consented to receive them).
• Internal statistics, research, and improving website operational efficiency.
• Complying with laws, regulations, and requirements of law enforcement agencies.

4. Retention and Security of Data

We have implemented appropriate practical, electronic, and administrative measures to protect the collected personal data from unauthorized or accidental access, processing, erasure, loss, or use. When your personal data is no longer required for the original purpose of collection, we will securely destroy or delete such data in accordance with our internal retention policy.

5. Disclosure and Transfer of Data

We will never sell, rent, or trade your personal data to third parties. However, we may disclose or transfer your data to third parties in the following circumstances:

• Disclosure to service providers (such as IT support, payment gateways) that provide administrative, technical, or other support services.
• Disclosure to law enforcement agencies or regulatory bodies in accordance with applicable laws, regulations, or court orders.

6. Cookies Policy

When you visit our website, we may use cookies to record your preferences and optimize website operation. Cookies do not collect your personally identifiable information. You may refuse to accept cookies by modifying your browser settings; however, this may result in your inability to use certain interactive functions of the website.

7.Third-Party Websites and Links

This service may contain links to websites or other online platforms operated by third parties. If you visit websites that are not affiliated with or controlled by us, we recommend that you review the privacy and security policies, as well as other terms and conditions, of that website. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information therein. Information you provide on public or semi-public platforms (including information you share on third-party social networking platforms) may also be visible to other users of this service and/or users of such third-party platforms, and the use of such information by us or third parties is not restricted. Our provision of such links does not imply our endorsement of the content on such platforms or their owners or operators, unless otherwise disclosed in this service.

8. Policy Amendments

This privacy policy statement may be updated from time to time, and any revised version will be posted on our website.

Services

This website (www.tadamahk.com) is operated by "Tadama" (hereinafter referred to as "we"). These Terms and Conditions apply to your browsing and use of this website, and to any transactions for the purchase of goods or services. By using this website, you agree to be bound by these Terms and Conditions.

1. Registration

By registering, you confirm that you have the capacity to enter into a legally binding contract. You agree to provide true, accurate, current, and complete information, and to keep it updated.

2. Orders

When you submit an order, you are offering to purchase the goods at the specified price. Once an order is submitted, we will process it immediately; therefore, we are unable to cancel it for you. We reserve the right not to accept or to cancel orders, including but not limited to cases of: product stock-outs, inability to arrange delivery, or incorrect pricing displayed. If we need to cancel an order, we will notify you by email and arrange a full refund within ten working days.

3. Products

The photos and images of products displayed on this website are for reference only and may differ slightly in size, dimensions, or color from the actual products. We reserve the right to make minor adjustments to products without prior notice.

4. Prices and Payment

All goods are priced and charged in HKD. Accepted payment methods: Visa, MasterCard, American Express, Apple Pay. The credit card used for the purchase must be held by you.

5. Delivery

· Local delivery: Free shipping for single orders with a net value of HK$650 or above; orders under HK$650 will be charged at standard shipping rates. For details, please refer to: https://hk.sf-express.com/hk/tc/express/hong-kong/speedy

· Overseas orders: Shipping fees are calculated based on the actual weight of the package and will be displayed at checkout. For details, please refer to: https://webapp.hongkongpost.hk/tc/postage_calculator2/index.html

· During public holidays, Typhoon Signal No. 8 or above, or Black Rainstorm Warning, delivery services will be subject to the policies of the logistics company.

· General products will be shipped within 3 working days.

· Once products have arrived at the delivery address provided by you, they are deemed to have been delivered to you. Thereafter, the risk of the goods shall be borne by you upon delivery.

6. Promotional Codes and Coupons

Promotional codes, discount codes, and coupons are for one-time use only and are non-refundable and non-exchangeable for cash. If an order is cancelled for any reason, the relevant discount code will be voided and cannot be compensated.

7. Liability

You shall bear any losses incurred during the transmission of payment information. We assume no legal liability for any damages, losses, or liabilities arising from the browsing and use of this website, regardless of whether they were caused by our negligence.

8. Intellectual Property

No materials on this website may be altered, modified, distributed, or reproduced without the prior written consent of Tadama.

9. Data Protection

We ensure that our policies and practices regarding the collection, use, retention, transfer, and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong).

10. General Provisions

In case of any dispute, Tadama's decision shall be final and binding. These Terms and Conditions shall be interpreted and governed by the laws of the Hong Kong Special Administrative Region. We reserve the right to modify these Terms and Conditions at any time without prior notice; please check regularly.

Last updated: 2026