Refund policy

Returns and Exchanges

1. Generally, returns and exchanges are not accepted after purchase. Please consider carefully before buying.

2. Once an order is confirmed, we will immediately begin processing it; therefore, cancellations or changes are not possible.

3. Exchanges and returns are only available for issues related to product quality.

4. Items requested for return or exchange must be unused, brand new, intact, and clean, and must be in their original packaging and unopened.

5. If you find any problems with the goods after receiving them, please contact us within 48 hours of receipt. We will not be able to arrange a refund or exchange after 48 hours.

Note: This refers to the 48-hour period from the time the logistics tracking shows receipt.

6. When requesting a return or exchange, please ensure the goods meet the above standards and have the original or electronic receipt. Contact us within 14 days of the purchase date.

7. If the tea has exceeded its expiration date, we will not be able to arrange a refund or reshipment.

8. Returns and exchanges for in-store pickup orders are only valid within the store. If customers choose to have the goods shipped back to the store, they will be responsible for the return shipping costs.